Privacy
How FLO Cold Brew Coffee uses the details you share with us when you order or get in touch. In short: we only use them to sort out your order or reply to you, we never sell them, and you can ask us to delete them at any time.
Last updated 29 October 2026
Who we are
FLO Cold Brew Coffee (“FLO”, “we”) is responsible for the personal information collected on this website. You can reach us at support@flocoffee.co.za or on 083 261 6165.
What we collect
When you place an order through our order form, we receive:
- your name and phone number
- your delivery address
- your email address, if you choose to give it
- what you ordered, and any notes you add
If you email, call or WhatsApp us, we receive what you send us, along with your email address or phone number.
Why we use it
- to confirm your order, arrange payment and deliver it
- to send you a copy of your order, if you gave us your email address
- to answer your questions
We don’t use your details for marketing unless you ask us to, and we never sell them or share them with anyone for their own use.
How it reaches us
Your order is sent from this website straight to our email inbox. The website doesn’t store it in a database. To make that work, we rely on a few trusted services, which handle your details only to provide their service to us:
- Cloudflare hosts this website, delivers our order emails, and runs a quick check that the order form isn’t being used by a bot (it looks at technical details such as your IP address and browser).
- Microsoft Outlook is where our email, including your order, is kept.
These services may process information outside South Africa, under their own data protection safeguards.
Cookies and statistics
We don’t use advertising or tracking cookies. Cloudflare counts visits to the site anonymously (for example, how many people visited a page), without cookies and without identifying you.
How long we keep it
We keep order details for as long as we need them to deliver your order and keep our business records, and then delete them. You can ask us to delete yours sooner.
Your rights
Under South Africa’s Protection of Personal Information Act (POPIA), you can ask us to:
- tell you what personal information we hold about you
- correct it, or delete it
- stop using it
Just email support@flocoffee.co.za. If you’re unhappy with how we’ve handled your information, you can also complain to the Information Regulator.
Links to other sites
Our WhatsApp and Instagram links take you to those services, which have their own privacy policies.